Agents Julia Daley, Sue Magnuson, Mike Richardson and Lori Smith have been granted the highest level of service achievement in the real estate industry, Quality Service Certified® Platinum. The award is in recognition of earning 100% client satisfaction in 2014, and both Daley and Magnuson received this same recognition the previous year. Christian Collinet and Judy Nystrom have both repeated the previous year’s achievement of being granted Quality Service Certified® Gold. These awards are based upon client satisfaction as measured by Leading Research Corporation (LRC).
A Quality Service Certified (QSC) award status is the only recognition in the real estate industry based in independently validated customer satisfaction survey results. After the conclusion of real estate transactions, clients of QSC agents receive a survey, asking them to rate the agent on various aspects of the service process. The surveys are administered and the results are received and compiled by LRC.
Client feedback from the surveys becomes part of the agent’s credentials. An overall rating is displayed on the consumer websites (www.QualityService.org and www.RatedAgent.com) where buyers and sellers have the ability to select a real estate professional based upon each agent’s validated record of service satisfaction.
“Nothing is more important to a prospective client in selecting a professional than the service results achieved with past clients,” says Larry D. Romito, President and CEO of QSC. He adds, “Consumers have greater confidence in service reliability, results and satisfaction with a Quality Service Certified real estate professional because they know that the agent’s service record has been validated by an independent third party. …service satisfaction records like First Colorado Realty agents have achieved is just awesome.”